Video screen recording

Record a browser tab, window, or full desktop with console logs and network requests bundled in. Show the bug instead of typing it out.

You can use Jam to quickly record a video of your screen – along with all the technical details engineers need to troubleshoot and fix bugs. Unlike other screen recording tools, Jam’s video recorder is purpose-built for product, engineering, support, and QA teams.

What gets captured automatically

Every video recording includes:

• Console logs
• Fully inspectable network requests
• URL
• Timestamp and country
• Device, OS, and browser
• Viewport size
• Network speed

Record a video

Browser tab recording

Tab recording captures exactly what’s happening in a single browser tab. Use it for bugs that are self-contained within one page.

1. Open the Jam extension

   Click the Jam icon in your browser toolbar.

2. Select tab recording

   Choose Record tab from the extension panel.

3. Configure your microphone (optional)

   Toggle voiceover on if you want to narrate the recording. You can mute or unmute and switch microphones during the session.

   The first time you enable the microphone, your browser will prompt you to grant access. If you previously denied permission, go to chrome://settings/content/siteDetails?site=chrome-extension://iohjgamcilhbgmhbnllfolmkmmekfmci and set microphone to Allow.

4. Start recording

   Click Start to begin. Jam captures everything in the active tab.

5. Annotate during recording

   While recording, select the draw tool to annotate on screen. Drawn shapes fade away automatically after 3 seconds.

   Annotations can only be added during recording, not after.

6. Stop and share

   Click Stop when you’re done. Jam packages the video and diagnostics into a shareable link.

Tab recording does not capture the browser URL bar or any pop-up windows that open outside the tab (such as external login flows). Use desktop recording for those scenarios.

Desktop recording

Desktop recording captures an entire window or your full monitor. Use it for bugs that span multiple tabs, involve login pop-ups, or require the browser URL bar to be visible.

1. Open the Jam extension

   Click the Jam icon in your browser toolbar.

2. Select desktop recording

   Choose the Record desktop option from the extension panel.

3. Choose what to record

   When prompted by your browser, select the window or monitor you want to capture.

4. Start recording

   Click Start. Jam captures the full window or screen, including the URL bar.

5. Stop and share

   Click Stop to finish. Jam bundles console logs and network requests from every tab you interacted with during the recording (as long as Jam is installed in that browser window).

Desktop recording is the right choice when a bug spans multiple tabs or windows. For example, an update appearing in one tab but not another. Jam captures console logs and network requests from all involved tabs simultaneously.

Blur sensitive content

Blur hides sensitive information in your video recording so private details stay secure when you share a Jam.

Here’s how to use blur in your video recording:

1. Select tab or desktop recording from Jam extension
2. You can use blur before the recording starts by selecting the blur tool during countdown.
   Using blur before recording is available for tab recording only.

3. You can also use blur during recording. Clicking the blur tool pauses the recording, and you can start selecting elements you want to hide. To remove the blur, click again on the blurred element. When you’re done, click Done and continue recording your video.
4. During window recording you can blur elements across multiple tabs

Blurring certain page elements like iframe and canvas is not supported.

Troubleshooting permissions on Mac

If you are using a Mac and are unable to record your desktop using Jam, follow these steps to fix it:

1. Open System Settings
2. Open Privacy & Security
3. Select Screen & System Audio Recording

   On older macOS versions this is called Screen Recording.

4. Remove Google Chrome

   If you don’t see Google Chrome on the list, skip to the next step. If you see Google Chrome on the list, remove it using the minus icon.

5. Add Google Chrome

   Add Google Chrome to the list using the plus icon.

Incognito recording

Jam fully supports incognito mode. See Incognito sessions for setup steps.